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Optimierung des Customer Experience Managements durch die Nutzung von Speech Analytics in der Versicherungsbranche
JOURNAL ARTICLE

Optimierung des Customer Experience Managements durch die Nutzung von Speech Analytics in der Versicherungsbranche

Zeitschrift für die gesamte Versicherungswissenschaft, Vol. 113 (2024), Iss. 1 : pp. 127–179 | First published online: April 09, 2024

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Corporate Reputation, Salesperson Trustworthiness and Customer Loyalty in the Life Insurance Industry
JOURNAL ARTICLE

Corporate Reputation, Salesperson Trustworthiness and Customer Loyalty in the Life Insurance Industry

Zeitschrift für die gesamte Versicherungswissenschaft, Vol. 113 (2024), Iss. 2 : pp. 283–315 | First published online: August 20, 2024

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You Are What You Pay – Personal Profiling with Alternative Payment Data and the Data Protection Law
JOURNAL ARTICLE

You Are What You Pay – Personal Profiling with Alternative Payment Data and the Data Protection Law

Vierteljahrshefte zur Wirtschaftsforschung, Vol. 89 (2020), Iss. 4 : pp. 73–88 | First published online: February 17, 2021

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Qualität nachhaltiger Dienstleistungen
JOURNAL ARTICLE

Qualität nachhaltiger Dienstleistungen

Der Betriebswirt, Vol. 58 (2017), Iss. 3 : pp. 10–15 | First published online: May 13, 2019

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